Your VPN questions, answered honestly.

A VPN — Virtual Private Network — creates an encrypted tunnel between your device and the internet. Your traffic goes through one of our servers instead of straight out of your home, cafe or hotel connection. The network you're on, and anyone watching it, can't easily see what you're doing online.

When you open the Arresti VPN app and tap Connect, your device builds an encrypted connection to one of our servers. From that point, your traffic is wrapped in encryption between your device and that server. The wider internet sees you as coming from the server's location, not your real one.

It encrypts your internet traffic and changes your apparent location, so the network you're on can't easily snoop and websites see you as connecting from your chosen server.

Privacy isn't about hiding — it's about not handing your browsing history to your internet provider, advertisers, public-Wi-Fi operators and anyone else in the middle for no reason. The same way you draw the curtains at home without being a criminal, a VPN is the curtains for your online life.

No. They solve different problems. Antivirus protects your device from malicious software. A VPN protects your internet traffic from being snooped on, and changes your apparent location. Most people benefit from both.

"Free" VPNs cost money to run, so they make money in other ways — usually by logging your activity, selling your data, or injecting ads. Arresti VPN is a paid service with a strict no-logs policy, which means your subscription is what funds the service, not your data.

Download Arresti VPN from the App Store (iPhone/iPad) or Google Play (Android). Sign in with the email and password you registered with. Choose a country from the server list and tap Connect. That's it.

Download the app for macOS, Windows or Linux from your Arresti VPN account. Install it, sign in, choose a server, and click Connect. The app will keep running quietly in the background.

The simplest answer: always. Most people turn it on once, set the app to launch with their device, and forget about it. At minimum, turn it on whenever you're using public Wi-Fi or travelling overseas.

For the fastest speeds at home in Australia, choose an Australian server. When travelling, choose an Australian server to keep your home services working the way you expect. If you need a different exit location for a specific reason, pick that country from the list.

There's always a small overhead with any VPN, but it's usually small enough that you won't notice. Connect to a server geographically close to you for the best speeds. If a particular server feels slow, switch to another in the same country.

Yes — and most users do. It runs in the background and doesn't get in the way.

Up to you. Your home network is more controlled than public Wi-Fi, but a VPN still hides your traffic from your internet provider and stops services from building a profile based on your real location. Many people leave it on at home as a default.

Before you join the public network — or as soon as you do — open the Arresti VPN app and connect. Once Connected, your traffic is encrypted between your device and our server, so the network operator and other users on the same network can't see what you're doing.

Yes. Using a VPN is legal in Australia for personal privacy and security. You're still responsible for following the law and the terms of any service you use while connected. Some countries restrict or ban VPN use — if you're travelling, check local rules first.

We operate a strict no-logs policy. We don't store your browsing activity. We do hold the account information you provide (your email, subscription status) and basic billing records processed by Stripe. See our Privacy Policy for the full breakdown.

It means we don't keep records of what you do online — the sites you visit, the apps you use, or the content of your connection. We do hold what we need to run an account (your email and subscription status) and basic billing records processed by Stripe. That's it.

We operate a mix of servers in Australia and overseas. You choose which to connect to. Servers in Australia are subject to Australian law, including obligations under the Telecommunications (Interception and Access) Act 1979. If that matters to you, you can pick an offshore server. We don't pretend Australian servers sit outside Australian law.

If we receive a valid Australian legal request, we'd be obliged to respond. Because we don't store browsing activity, there isn't browsing data to hand over. We can be required to disclose account information we do hold (such as the email tied to a subscription). See our Privacy Policy.

No. A VPN changes your apparent location and encrypts your traffic, but you're still you on any service where you log in with an account. True anonymity is a much bigger problem and a VPN is only one piece of it.

Your internet provider can see that you're connected to an Arresti VPN server and how much data is moving. They can't see which sites you're visiting, what's on them, or what you're sending and receiving inside the tunnel.

Industry-standard encryption between your device and our servers, using modern VPN protocols.

Yes. Your banking apps and websites already use HTTPS, and the VPN adds another encrypted layer underneath. Some banks flag overseas logins — if that affects you, choose an Australian server while banking, or tell your bank you're using a VPN.

iOS (iPhone & iPad), Android, macOS, Windows and Linux. One subscription covers up to 5 devices. See our installation guides for step-by-step setup on each platform.

Up to 5 devices simultaneously on a single account.

Yes — up to 5 at once. Many families cover two phones, two laptops and a tablet on a single plan.

Sign up, then download the app from the App Store (iOS/macOS) or Google Play (Android), or get the desktop installer from your account. Sign in with the email you registered with, pick a country, tap Connect.

Open the app and enter the email and password you used to create your account. If you forget your password, use the "Forgot password" link in the app or visit the customer portal.

The simplest path is to install Arresti VPN on a device that supports it (phone, laptop) and connect normally. For TVs and consoles that don't run the app directly, contact us and we'll talk you through the options.

Yes. The app is designed for everyday users, not engineers. You sign in, pick a country, tap Connect. Most people are up and running in under three minutes.

The app reconnects automatically. You don't need to do anything — when your signal comes back or you move to a new network, the tunnel is restored in the background.

AUD $3.99 per month, or AUD $43.00 per year (roughly 10% off). One plan, all features, all servers, up to 5 devices.

If you sign up and decide within 30 days that Arresti VPN isn't right for you, contact us and we'll process a refund. This guarantee is offered in addition to your rights under the Australian Consumer Law, which can't be excluded.

Cancel from your account at any time. Your access continues to the end of the current billing period. If you subscribed via the App Store or Google Play, manage your subscription in that store.

Yes. Enter your promo code on the Stripe checkout page after you choose a plan.

All major debit and credit cards via Stripe. You can also subscribe through the Apple App Store or Google Play and pay through your usual store payment method.

We renew you at the same plan and the same price unless we tell you otherwise. Any change is communicated in writing at least 30 days in advance.

Log into your customer portal. From there you can update payment methods and download invoices and receipts.